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PRIVACY
POLICY

The Luxembourg Red Cross Blood Transfusion Centre (hereinafter "CTS") attaches great importance to the protection of personal data and respect for privacy. This is why we wish to provide you with transparent information on how your data is collected via our website, how we process it and the rights you have.

1. DATA PROCESSED

When you contact us (for example via the appointment form or by email) or when you accept certain types of cookies, your personal data is collected. This includes in particular :
- your identification data (email address, etc.) ;
- your browsing data (IP address, browsing preferences, cookies, etc.);
- any other personal data that you have indicated in your communications.

2.WHY DO WE PROCESS YOUR DATA?

We collect and process the above-mentioned data in order to respond to your request, communicate with you, improve the performance of our website and compile statistics.
This processing is carried out on the basis of your consent or the legitimate interests pursued by the CTS.

3.HOW LONG DO WE KEEP YOUR DATA?

Data is kept for as long as is necessary to achieve the purposes for which it was collected and for no longer than is required by law.

4.WITH WHOM DO WE SHARE YOUR DATA?

Your data is treated confidentially and is only shared with third parties where necessary and in accordance with the law. These third parties may include our IT subcontractors, who are subject to the same legal obligations regarding the protection of personal data. Such access to your personal data is strictly limited to the minimum necessary for the provision of services.

5.WHAT ARE YOUR RIGHTS?

In accordance with the law, you have the following rights:
- The right to information. We hope that this notice has answered your questions.
- The right to access your data free of charge.
- The right to rectify your data if it is incorrect or out of date.
- The right to lodge a complaint with the National Commission for Data Protection (CNPD) if you consider that your data is not being processed in accordance with the law.
In certain cases and under the conditions laid down by law, you also have the following rights:
- The right to request the deletion of your data.
- The right to request the restriction of the processing of your data.
- The right to object to the processing of your data on legitimate grounds.
You can unsubscribe from our newsletters at any time by using the unsubscribe link in each newsletter.
- The right to portability of the data you have provided to us (i.e. the right to receive your personal data on a machine-readable medium), insofar as this is technically possible.

You can contact the Data Protection Officer if you have any queries about the processing of your personal data or if you wish to exercise your rights:
- by e-mail: transfusion.gdpr@croix-rouge.lu
- par post:
Croix-Rouge luxembourgeoise
44, boulevard Joseph II
L-1840 Luxembourg
Tél 27 55 20 00

*Please note: The English version of this policy is provided for information purposes only. The French version of this page is authoritative.